TRIMEDX's Implementation Process covers:
Human resources
Hospital employees transition to TRIMEDX, gaining access to benefits, training, and career development.
IT/Telecommunications
TRIMEDX works with hospital IT to establish system infrastructure and route biomed calls to the TRIMEDX Client Experience Center.
Regulatory/EOC
TRIMEDX partners with hospital staff to update medical equipment policies and procedures, adopt the TRIMEDX MEMP, and align preventive maintenance schedules.
Service contracts
All medical device service contracts are consolidated under TRIMEDX for management, payment, and renewal.
Inventory and database
TRIMEDX teams verify all on‑site equipment and integrate it into TRIMEDX systems.
Work order flow and processes
TRIMEDX creates a customized work order flow to ensure calls are automatically routed and escalated based on technician availability and on-call procedures.
Training
Technicians, managers, and hospital clinicians receive hands-on training with TRIMEDX systems.
Supply chain and capital purchases
Biomed shops are equipped with proper tools, test equipment, and workspaces, and local vendors are onboarded as needed.
0
/7 Client Access
Via phone and online self-service portal
0
.73 Seconds
Average call wait time with Client Experience Center¹
Transactional surveys
Transactional surveys measure overall service quality, repair experience, technician interactions, turnaround time, and clinical impact, which help form our continuous improvement initiatives.
Voice of the Customer survey
This annual relationship survey measures client perceptions, client relationships, familiarity with existing programs, and experience across operational areas. This feedback shapes action plans and strategic initiatives that improve the client experience.
White Paper
4 Strategies for anticipating medical device needs to protect your health system and patients
