0
%
inventory validation at program implementation¹
TRIMEDX's Implementation Process
Human resources
Employees will go through the hiring process to become TRIMEDX associates, including benefits, training, and career growth opportunities.
IT/Telecommunications
TRIMEDX will work with hospital IT to ensure the proper infrastructure is in place for TRIMEDX systems and route the current phone number for Biomed to the TRIMEDX Client Experience Center (call center).
Regulatory/EOC
TRIMEDX Quality & Regulatory Compliance will partner with hospital contacts to review and revise all medical equipment related policies and procedures, including the adoption of TRIMEDX MEMP. Equipment will be transitioned to TRIMEDX preventative maintenance schedules over the course of the following year to align with TRIMEDX service standards.
Service contracts
All medical device service contracts will be converted to TRIMEDX for management, payment, service strategy, and renewal.
Inventory and database
A team of TRIMEDX associates will physically validate all equipment on-site and integrate it into the TRIMEDX database and systems.
Work order flow and processes
TRIMEDX will create a custom work order flow, where calls that come from the TRIMEDX Client Experience Center are automatically routed and escalated based on technician availability and on-call procedures.
Training
Technicians, managers, and hospital clinicians will all receive in-person training on TRIMEDX systems and work order processes.
Supply chain and capital purchases
The biomed shop will be outfitted with proper test equipment, tools, hardware, and workspace for a successful work environment. Local vendors will be added to the TRIMEDX systems to continue utilizing their services when needed.
0
/7 Client Access
Via phone and online self-service portal
0
.52 Seconds
Average call wait time with Client Experience Center¹
Operations transactional surveys
Operational transactional surveys related to clinical engineering repairs are deployed to measure key areas such as overall service experience, ease of repair process, experience with the technician, time to complete the repair, and perceived disruption to patient care.
Annual Voice of the Customer survey
This annual relationship survey measures client perceptions and experience with TRIMEDX programs. Feedback is gathered on the overall relationship with TRIMEDX, familiarity with existing programs, experience across operational areas such as implementation and leadership/partnership, as well as a targeted Net Promoter Score. TRIMEDX uses feedback from this survey to create action plans and strategic initiatives that improve the client experience.
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