Dignity Health, formerly known as Catholic Healthcare West, is the fifth-largest hospital provider in the United States. It is comprised of 38 hospitals throughout California, Arizona and Nevada, and is based in San Francisco.
Like most healthcare providers, Dignity Health sought to serve more patients at lower cost, while complying with emerging federal mandates. In addition, their clinical engineering services were housed at individual facilities, providing challenges including:
38 independently functioning clinical engineering departments (including “one-man shops,” in-house and outsourced programs)
Annual equipment maintenance spend of $70-90 million, with much of the spend in clinical departments
Combination of limited in-house staffing and outsourced workload led to increased costs
Multiple equipment databases, applications and software versions